Customer Care

 

OUR SERVICES

Complimentary ground shipping
Complimentary delivery in Center City, Philadelphia
Gift wrapping
Custom orders
In-home & office consultations
Gift selection services
All major credit cards accepted.

 

SHIPPING

We offer complimentary ground shipping in the United States. Standard shipping rates apply to all other destinations. Should you desire next day shipping, your order must be placed by 4pm that day and additional charges my apply. You will receive an e-mail containing your Tracking Number once your package has been shipped.

 

RETURN POLICY

Should you require a return, please send the item back within 14 days of your purchase, insured and pre-paid.  Web purchases may not be returned in store. All returned merchandise must be returned in unused, pristine condition, in original packaging and with the receipt.  The original shipping and return shipping cost will not be refunded. 

We highly recommend shipping all item through either UPS or FedEx. We are not responsible for lost packages and cannot offer a refund if your package is damaged. We do not accept CODs. Please insure your package for the full amount of the merchandise you are returning to us.

We also accept exchanges within 14 days of purchase.  The product must be unworn, unaltered,in pristine condition, in the original packaging and with the receipt.  

Should you require a return or exchange, please e-mail us at info@eganrittenhouse.com to notify of your decision prior to mailing back the item.

Returns will be processed upon receipt and an email confirmation will be sent.  It may take up to 10 days for the refund to post to your account.

All International orders are final sale.

Please note: the online return / exchange policy does not apply in store.

Please address all returns or exchanges to:

Egan Rittenhouse

210 W Rittenhouse Square

Philadelphia, PA  19103